Rights and obligations of the passenger and the airline
Often there are several the complaints that passengers on some situations experienced during travel ( improper payment , breach of service, no payment for lost luggage , etc) and to whom you do not know how or when to proceed due to the lack of information, that is why below we will give a brief guide on the rights and obligations of passengers but also the airline .
Everything starts from the plane ticket is purchased , as it represents the contract between the passenger and the airline, which both parties must fulfill their rights and obligations.
Price
Obligations of the airline
- - The airline must set and change rates equally to all users.
- - The prices established must be permanently and the consumer.
- Obligations passenger
- - If you have children older than two years should pay your ticket.
- When flying
- Obligations passenger
- - All passengers and luggage must be documented with the anticipation that the airline stated.
Obligation of the airline
- - The areolinea responsible for the minor children traveling alone , take care of them from taking the flight until they are delivered to the destination arepuerto the right person .
- - The airlines must provide facilities to move people with disabilities , pregnant women and elderly .
- - Area the company must disclose the passenger, by personal or brochures, options compensation for the amount of tickets that exceeds the capacity of the ship or in case the flight is canceled.
- Allowances for the consumer
- - You will be compensated with 25 % of the ticket price or part of the journey not made .
- - Provide transportation to a passenger on the first flight available and enable you to communicate to your destination telephone are no extra cost. If necessary also provide food and lodging .
- - The passenger can decide later date that will be transported to their destination.
- - Note: These allowances are not valid if : free travel, special fares, when the passenger does not present a documented or if it does after the set time.
- Misadventures in flight
- Airline law
- - Unplanned landings in the cost of the ticket is not reembolzable .
- Right Passenger
- - If the plane has to land in a place not included in the intrecambio , the user has the right to be transported to their destination by means of faster transportation and make it available .
luggage
User rights
- - The user can carry on board up to two pieces of hand luggage, provided they do not affect the safety and comfort of other passengers.
- - Have the right to carry 25kg no extra charge . luggage if flying is for 20 or more passengers, and 15kg . if less capacity .
- - Documenting the luggage you should give the user a check for each piece suitcase or bag . The heel should have two parts, one for individuals and another for luggage.
- Obligation User - The user has to respertar luggage rules are not carrying items riegosos for both passengers and the ship, eg explosives , liquid and gas loads , industrial products, household items and firearms .
- Obligations of the airline
- - The arolinea hired by the consumer is responsible for issuing the luggage from the heel until it is delivered to the destination airport .
- - In case of change of aircraft, the airline contracted by the user, takes care of your luggage .
- - If your baggage is destroyed , you will be compensated up to 40 minimum wages per day ( DF) which will be given on the date of the occurrence. - If your luggage was damaged or lost , the compensation shall be 75 minimum wages per day ( DF).
- - Remember that damage to your luggage yourself or packaging are not the responsibility of the airline .
- Airline law
- - If it finds an excess baggage, airline tien the right to request the user an additional payment .
- Covering your travel insurance
The airlines are required to inform the passenger of the insurance coverage and compensation.
- * The airlines claim for damages to the user himself, his luggage and third parties , as long as the user does not cause these incidents.
- * The insurance covers damage to the passenger if :
- Death, funeral expenses.
- Injured , temporary, permanent or total disability : health care .
- Loss or damage to luggage and hold baggage : compensation.
Note: The service specialty care may be denied only passenger when cause discomfort or endangers other passengers .
If a passenger you know and comply with established rules but also know about their rights and act upon it , and likewise if the airline also meet their obligations and their rights respected you are by the passenger , traveling does not have to end up in a bad experencia for both parties.